Quality assurance is any systematic process of checking to see whether a product or service being developed is meeting specified requirements. Many hospitals have a separate quality assurance committee devoted to quality assurance.
A quality assurance system is said to increase patient’s confidence and a hospital's credibility, to improve work processes and efficiency, and to enable a hospital to better compete with others.
Quality assurance was initially introduced in World War II when ammunitions were inspected and tested for defects after they were made. Today's quality assurance systems emphasize catching defects during the process, before they get into the final output of the product.
All dimensions like accessibility, appropriateness, continuity, effectiveness & efficiency must be given equal importance in quality assurance.
Quality assurance is gaining importance because of increase consumer’s awareness about health, stiff market competition , growing Medical tourism and finally the growing concern for Patient safety.
The presentation describes in a comprehensive manner the various aspects of quality and how to develop a quality assurance system in the hospital.
Hospital Administration Made Easy