Patient Satisfaction :: Hospiad

Patient satisfaction is the core objective of any kind of Medical practice. Patient satisfaction needs total quality management. Both the staff as well as patient are satisfied when the patient’s expectation and perceptions are fulfilled by the organisation.

It is therefore a team effort of various categories of staff in the organisation as well as an effective leadership.

Here are many factors within the hospital which influence Patient satisfaction and these results in:

1. Greater profitability.
2. Improved patient retention and patient loyalty.
3. Increased patient referrals.
4. Improved compliance.
5. Improved productivity.
6. Better staff morale.
7. Reduced staff turnover.
8. Improved collections.
9. Greater efficiency.
10. Reduced risk of malpractice suit.
11. Personal and professional fulfillment.
12. Name and fame to the organisation

The objective is to develop a quality assurance system in the Hospital.

The presentation describes in brief the patients need, expectations and how to develop the patient care and feedback system to obtain maximum patient satisfaction.

Ward planning and management:: Hospiad

• The primary role of the hospital is to provide curative care to the sick through provision of a shelter in the hospital, under direct supervision. 
• It requires a systematically organized ‘In patient care’ facility. The organization of in patient service is very important because while providing curative care, there should be provision to look into the patients physical, emotional and psychological needs. 
• The patient must feel at home having a clean, peaceful atmosphere, and adequate provision for self-entertainment.
• The attendants visiting the patients must also be provided facilities to wait for some times, and must be satisfied with the hospital sanitation and type of care to their patient. 
• There has to be adequate safety and security and privacy for the patients and nutritious diet during the stay.
• All these issues must be given consideration while planning for inpatient housing by the hospital administrator.

The presentation on 'Organization and Management of In- Patient Services' looks in to all these angles for planning and organizing the hospital in-patient services.